TWO of the greatest Voice over IP Service brands in the world are Avaya and Cisco. These two are the only brands used by business phone service providers here in North America for their small business phone service. Why? It’s simply because both are easy to configure because there is no such thing as an installation team in carriers here in the United States. Each equipment is shipped to the subscriber and only the subscribing companies must configure the equipment. That is why there is a need for training and consulting on the part of the subscriber so that all equipment can be connected easily. Nevertheless, there is free technical assistance throughout warranty which is pegged at a year. During this time, you can call technical support 24/7 but usually, you will experience two hours of queuing on the line before it is your turn to be entertained. That is why you will still have time to wash the laundry and even do some cooking. Perhaps it will even be better if it is a holiday weekend such as Thanksgiving and you’ll have some jolly time with the kids while waiting for your turn to be entertained on the phone. Well, that is the price of free technical support. You have to endure the queuing.
From micro-businesses to Fortune 500 firms, every enterprise in the world now definitely needs a master solutions provider. It may have originated here in the United States but other continents in the world are now following suit. So businesses in Europe or Hong Kong for instance are now connected with their respective providers there.
Here in the United States, there are several competing providers. Each of them prides itself with having a battalion of dedicated subscribers – enterprise subscribers which do not just connect with voice over IP service but with a range of other services as well such as enterprise hosting and digital management solutions. And these companies are the following – AT&T Business Phone Service, AT&T Small Business DSL, AT&T Business Broadband, AT&T Small Business, XO Colo, XO Communications, Digital Management Solutions, AT&T Datacenters, AT&T MIS, AT&T MPLS Network, AT&T Long Distance and several others. Yep, there are even providers whose names are like the services they are selling. Take for instance Digital Management Solutions. They specialize in storing all digital files of your company which are confidential in nature. Otherwise, you could have stored them in the public domain.